Shipping Policy

Shipping:

We have reached friendly and in-depth cooperation with the international first-class shipping logistics companies. Including but not limited to: UPS, DHL, USPS, FEDEX, CNE, TNT, EMS, etc. We support worldwide shipping.

Questions about shipping:

1: What kind of shipping methods do you offer?
We offer our customers two types of shipping methods: Standard shipping method and Rush shipping method.

We will choose different shipping methods to send you the goods based on the location of the customer's country. And please know: the actual arrival time of hand-made products = production processing time + shipping time

Processing Time: 1-2 working days

Ordinary shipping: 8-12 working days for shipping, Shipping fee $9.99

Expedited shipping: 4-7 working days for shipping, Shipping fee $15

Notice: Our products are all handmade and take time to process before start shipping.

We offer FREE Shipping on orders over $69.99.

2: How do I get the shipping tracking code for my goods?
After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: Jianzhanshop@outlook.com

3: How do I use the freight tracking code to track my shipment?
The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:

For DHL:
Http://www.dhl.com/en/express/tracking.html

For TNT:
Https://www.tnt.com/express/en_us/site/tracking.html

For UPS:
https://www.ups.com/WebTracking/track

All in track platform:
Https://www.17track.net/en

CUSTOMS DUTIES

In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.

Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.

*Please contact our customer service department for any shipping related issues.

Our contact information:
Company: Tiedong District Jinglan Pottery Studio
Address: 219 Rd, Tiedong District, Anshan, Liaoning, China, 114009
Email: Jianzhanshop@outlook.com
Telephone: +86 18225849881